Customer Service: 0333 355 0259
 
 *Sales: 0844 871 0259
 
*Calls cost 7p per minute plus your phone company's access charge
 Customer Service: 0333 355 0259
 
 *Sales: 0844 871 0259
 
*Calls cost 7p per minute plus your phone company's access charge

Contact Us

UK Office

  • Backpackertravelinsurance.com
  • 1 Neptune Court,
  • Vanguard Way,
  • Cardiff,
  • CF24 5PJ.
  • Customer Queries: 0333 355 0259
  • *Sales: 0844 871 0259
  • *Calls cost 7p per minute plus your phone company’s access charge
  • Fax: 0844 871 0251
  • Email: info@backpackertravelinsurance.com
  • Opening Hours
  • Monday - Friday: 08:30 – 18:30
  • Saturday: 09:30 – 16:00
  • Sunday: 10:00 – 14:00

Complaints

If you have a complaint about the sale of your policy or our website, please contact us on complaints@blueinsurance.co.uk.

We will do our best to resolve your complaint within 8 weeks of receipt of your initial complaint.

If we are unable to resolve your complaint you may refer the matter with the Financial Ombudsman Service (http://www.financial-ombudsman.org.uk/). Alternatively, if you purchased a policy online, you will also be able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/ who will notify the Financial Ombudsman Service on your behalf. Our full Complaints Procedure is available on request.

For all other complaints (including about Claims), please refer to the Complaints Procedure of your policy wording.

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We collect personal information in order to provide you with a quote, contract of insurance (where applicable) and for marketing purposes. Further details on this and how your data is processed can be found in our privacy policy.

Blue Insurance Limited trading as backpackertravelinsurance.com is authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request.
 

UK Office: 1 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.
Customer Service   0333 355 0259  |  Sales*   0844 871 0259  |   info@backpackertravelinsurance.com  |  Follow Us on Facebook 
*Calls cost 7p per minute plus your phone company's access charge
1 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.
Customers  0333 355 0259
Sales*  0844 871 0259
*Calls cost 7p per minute plus your phone company's access charge